How can we help?
Choose the topic that fits you, or contact our help team directly.
Booking and payment
I booked a ride but no driver accepted
Try booking again or choose a different vehicle type. Service hours: [Pending: เวลาให้บริการ]
The driver charged more than the fare shown
Never pay more than the fare shown. Contact our help team with your trip number and we'll look into it with the driver's cooperative.
How do I request a full tax invoice?
[Pending: ขั้นตอนขอใบกำกับภาษี]
Can I get a refund?
[Pending: นโยบายคืนเงินและระยะเวลา]
I left something in the vehicle
Tap "Report lost item" on your receipt, or contact our help team with your trip number.
Account and earnings
My payout didn't arrive on Thursday
Check the bank account number in your profile. If it's correct, contact your cooperative or the voyiro team with your driver ID.
My account has been suspended
Check your document expiry dates, or whether your outstanding cash balance is over 2,000 baht. If neither applies, contact your cooperative.
Changing vehicle or phone number
Let your cooperative know so they can check your new documents. The system will update once the cooperative approves.
Using the cooperative system
How many staff users can we add?
[Pending: จำนวนบัญชีเจ้าหน้าที่ต่อสหกรณ์]
Where can I download monthly reports?
[Pending: ตำแหน่งเมนูรายงาน และรูปแบบไฟล์]
QR codes and revenue share
Our QR sign is damaged or lost
Contact the partner team for a replacement. The old QR code will be deactivated and a new one issued.
Our revenue share doesn't match our own count
Compare it with the trip list in your dashboard. Only completed trips booked from your QR codes are counted.
Contact our help team
In an emergency, always call 191 or 1669 first.
| LINE | [Pending: LINE OA ID] |
| Phone | 053-215-120 · [Pending: เวลาทำการ] |
| info@donaus.com [Pending: อีเมลฝ่ายช่วยเหลือแยก เช่น help@voyiro.com] |